Privacy Policy
Last updated: March 2026
Overview
At Pets Alive Indiana, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Information We Collect
- Contact details — name, address, phone number, and email for appointment scheduling
- Pet information — species, name, age, and weight
- Vaccination records — as required for appointments
- Payment data — processed securely via ClinicHQ
- Donation information — processed through third-party platforms
How We Use Your Information
- Schedule and confirm veterinary appointments
- Send appointment communications and aftercare instructions
- Process donations and issue tax receipts
- Share clinic updates and programs
- Comply with Indiana veterinary regulations
Third-Party Services
We use ClinicHQ for scheduling and donations and Google Fonts for typography. These services are governed by their own privacy policies. The map on our contact page loads from Google Maps only if you choose to open it; Google's privacy policy applies from that point.
Website Analytics
We measure website traffic with our own first-party analytics, which records the page visited, the referring site, browser type, and screen size. It does not use cookies, does not store personal identifiers, and never shares data with third parties or advertisers.
Data Protection
We implement reasonable security measures to protect your personal information. However, no method of digital transmission is completely secure, and we cannot guarantee absolute security.
Data Sharing
We do not sell or rent your personal information. We may share details with service providers operating under confidentiality agreements to help us deliver our services.
Cookies
Our website does not set tracking cookies. Your browser's local storage is used only for basic site functions (such as remembering that you closed a popup), never to identify or track you.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at info@petsaliveindiana.org or (812) 349-1349.